Effective from: 14th August 2024

1. Timeframe

• Return and exchange requests must be raised within 10 days of receiving the order.

2. Condition of Products

• Items must be in original packaging with tags intact.

• Used or washed items will not be accepted.

• Items without original tags are not eligible for return or exchange.

3. Exceptions

The following items cannot be returned or exchanged:

• Gift cards

• Customized products

• Pre-draped sarees

• Gift boxes

• Detergent and fabric conditioner

• Clearance sale items

• Gift wrap

Note: Products purchased during sales are non-refundable, but may be exchanged or credited via store credit.

4. Purchase Location

• In-store purchases can be returned for store credit only.

• Online purchases must be returned or exchanged via online process only.

5. Credit Note

• Valid for 1 year from the date of issuance.

• Cannot be encashed once issued.

6. Self-Shipping

• If pickup service is not available, customers must self-ship the item.

• A maximum of ₹150 will be reimbursed as a credit note for return shipping.

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Exchange Policy

1. Timeframe

• Exchange requests must be raised within 10 days of receiving the order.

2. Limitations

• Once exchanged, no second exchange is allowed.

• If a return is requested after an exchange, only a credit note will be issued.

3. Payment

• Price difference must be paid at the time of exchange.

• Cash on Delivery is not available for exchanged orders.

4. Delivery

• Replacement items will be delivered to the same address as the original order.

5. Product Exchange Rules

• Exchange for same/different size is free of cost.

• Exchange for higher value items requires paying the difference.

• Lower value exchanges will result in a credit note for the difference.

• Exchange is valid for one item only (not multiple products).

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Refund Policy

1. Process

• Refunds are processed after pickup and passing quality check.

2. Timeframe

• Refunds will be initiated within 2–3 working days after quality approval.

3. Exceptions

• Products bought during sales are non-refundable (but can be exchanged).

4. Damaged/Defective Items

• Concerns must be raised within 48 hours of receiving the order.

• Refund will be issued only after verification by the Bindi Ethnic team.

• In special cases, a credit note or replacement may be provided.

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Products Eligible for Exchange

• Sarees

• Blouses

• Kurta Sets

• Co-ord Sets

• Lehengas

• Dupattas

• Fabric

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Contact Information

• Address: 117/N/67, 2nd Floor, Shastri Market (Near Suraj Nursing Home), N-Block, Kakadeo, Kanpur – 208025

• Email: support@bindiethnic.com